X1box not working

user_3344xp  Hello, thank you for taking the time to tag us today. I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. Is the equipment connected to a splitter?