Xf7 box not connecting

user_7c9fet, Hi! Thanks for taking the time to reach out. I know how important it is to have your video services working correctly as a video subscriber myself. am sorry to learn about this experience with that box not connecting. You've come to the right place. Over social media, we are a team of experts who are committed to providing solutions to video service concerns. Is this some new equipment that you are attempting to use for the first time? Would you mind sending us a picture of that box?