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user_r40afw
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Saturday, March 14th, 2026 4:19 AM

Xfinity DVR Cancelled our recordings for no reason.

Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded. We have been waiting for a call back from an Xfinity representative for over 45 minutes in hopes they can tell us this in an internal problem THEY are trying to resolve. We tried to reboot our system. We even unplugged our TV. Still did not resolve the issue.

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3 hours ago

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user_h8i9qt

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1 Message

4 days ago

I am experiencing the same issue. Has yours been resolved. Seems to be a reoccurring issue.

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Msposato46

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4 days ago

I am experiencing the same thing!!

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XfinityJohnG

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2.6K Messages

Thank you for reaching out here. There is a known issue causing that DVR problem. Our engineering team is working on a resolution for that issue. 

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2 days ago

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user_hg5kjo

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4 days ago

Same here. trying a reboot

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XfinityRay

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3.7K Messages

Thank you for trying the system reboot, @user_hg5kjo! Is this affecting all recordings that you have scheduled or just specific ones? Have you tried a system refresh signal? 

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2 days ago

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user_kqexb3

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3 days ago

Has anyone found a fix for this?

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XfinityJohnG

Official Employee

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2.6K Messages

Thank you for reaching out here. There has been a known issue affecting that service, our engineers have been working to resolve. If you are still running into issues with that we can look further into that for you from here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

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XfinityAldrik

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3 days ago

Thank you for reaching out to us @user_r40afw! There is a known issue causing some customers to experience DVR issues like you’ve described. Our amazing engineering teams are actively working to get everything fully restored as quickly as possible.

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user_kgfl

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When can we expect this to be working again?

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2 days ago

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XfinityBillie

Official Employee

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4K Messages

@user_kgfl Thank you for reaching out to us here on our Xfinity Forums. At this time we don't have an ETA on when the DVR service will be working again. Our engineers are aware of the issue and working to find a resolution. We truly appreciate your patience, in the meantime, much of the programming we offer is also available in our extensive On Demand library. I hope that you will be able to find any shows that you have not been able to record there. You can always use your voice remote to search the On Demand library. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_s0chme

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2 days ago

I'm having the same issue with my Xfinity DVR since Friday March 13th 2026, I live in Savannah, GA 31419. When I try to schedule a recording for any program it just shows a circle with a line through it. I hope this gets resolved quickly. I have refreshed boxes, reset boxes, cleared cache, deleted programs for more storage space, nothing has worked yet so it must be on Xfinity's end. It would be nice it Xfinity would let customers know of a known problem with DVR recording and that they are working on it. 

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user_33d1b9

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I'm in the same boat (near Jacksonville), also since Friday.  Latest they told me yesterday that it would be fixed in 24- 48 hours.  So 5 days without a recording.  

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2 days ago

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user_r2yzet

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I can now record new shows not previously scheduled but my programs that were scheduled before the outage are still not there and keep showing Recording Conflict message so still not completely fixed. 

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2 days ago

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XfinityGabriel

Official Employee

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3.1K Messages

 

Hi there! Thank you for reaching out, and I really appreciate you sharing everything you’ve already tried. I know how frustrating it is when DVR recordings suddenly stop working, especially after you’ve refreshed, reset, cleared cache, and even removed recordings to free up space. You’ve done all the right steps on your end.

You've come to the right spot. Our team of experts is dedicated to resolving DVR concerns over social media. We can help. In researching this further, I am seeing that we had our engineers working to resolve this known issue, and it has now been resolved as of 3/16/26. Is the issue still happening currently on your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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XfinityEva

Official Employee

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2.3K Messages

Hi @user_33d1b9 are you still experiencing this concern? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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