Visitor
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19 Messages
Xfinity has disabled one of my two XG1v4-A (4k) TV boxes.
I can't believe this (actually, yes I can) but I dropped off one of the older non-4k boxes at the Xfinity store in Eden Prairie earlier this afternoon. I had replaced the box with a 4k XG1v4-A that Comcast had sent me as a free upgrade to the older equipment. I installed that box 4 days ago and all has been good till now. Whatever the tech did at the store to change my account from the XG1v4-A and smaller non-4k box to the 2 XG1v4-A boxes has disabled the newer XG1v4-A. This is crazy! One box in, one box out, the account is [Edited: "Language"] up!!
The tv with the newer XG1v4-A box now says "something is not quite right. Give us a call a 1-800-Xfinity and we will get this fixed for you". Apparently, whoever decided to post that message does not realize you can't talk to a person when calling 1-800-xfinity.
Any ideas on how to get this fixed?
Accepted Solution
XfinityJeniece
Official Employee
•
3.8K Messages
22 hours ago
Hey there, @TimDH, thanks for reaching back out through Xfinity Forums regarding your equipment. We would be happy to take a look at the details of the equipment. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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