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Dvs0729
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Wednesday, September 11th, 2024 3:10 PM

Xfinity xr15 remote will not pair with TCL Fire TV MODEL 75Q691F

I have been trying to pair my new TCL Fire tv with the xfinity xr15 remote. I van get voice controls, channel up/down and guide to work but can’t get volume and power to work. Have done a full reset to remote, actually got a new remote from xfinity and I can’t find a code that will work. Any help out there would be appreciated 

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4 days ago

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X-Rocky

1 Message

2 months ago

I was experiencing the same thing and came across this thread while trying to pair. I finally found the solution, which was to pair as Amazon-Fire TV, rather than TCL or using TCL codes. 

Pairing Steps for TCL 75Q691F /w Xfinity remote:

  • Navigate to the remote pairing menu
    • [Voice Input]: "Remote pairing"
      - OR -
    • [Manual Navigation]:
      • Press Xfinity Button
      • Select settings/gear icon
      • Select Remote Settings
      • Select Voice remote pairing
  • Select Yes, when asked to use remote to control TV power and volume
  • Search/navigate and Amazon-Fire TV
    • This was what hung me up
  • Select OK when Ready to pair
  • Verify volume works with remote
  • Select It works!

Hope this helps!

6

9rsden

New Poster

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3 Messages

After spending an hour with Xfinity tech, after the pairing menu prompt I used "Amazon-Fire TV" instead of "TCL" and it worked.  Thank you!

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2 months ago

bill5252

New Poster

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5 Messages

@X-Rocky​ after much frustration I found this post.  It worked for me too. Thanks to you for posting this. Don't know why Xfinity doesn't make any suggestions like this.

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1 month ago

XfinityAngie

Official Employee

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1.4K Messages

 

bill5252, Thank you for letting us know what worked for you. We appreciate you sharing this with the community.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_3a26cf

1 Message

Thanks a million. That worked for me too. I would never have thought to try Amazon-Fire TV instead of TCL. Happy camper now.

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12 days ago

XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_3a26cf Excellent! We're very glad you were able to resolve the issue. Please let us know if you need anything in the future.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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XfinityKrista

Official Employee

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1.5K Messages

2 months ago

Hello @Dvs0729, thank you for taking the time to reach out on social media.  I understand your concern with the remote, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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