user_kyw23c, thank you for reaching out and creating a new post. I see you'd like to get the XG1v4, which is certainly possible. This is a 4K DVR, so you'll need to add the service, or it can replace your current DVR equipment if you have one already.
We can help with the swap if you are ready. If we mail the device, a shipping fee of $15.00 would be assessed. You could also visit your local store to pick up the device at no cost. If you set up an appointment ahead of time, which is outlined here https://www.xfinity.com/support/articles/schedule-appointment-online, the process will be faster than walking in directly.
Did you prefer to visit the local store, or would you like us to help out?
I ask that you reach out privately, so we can cover the details further. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Good morning, @user_kyw23c! It sounds like things are going well with all of your TV Boxes now, which we're so glad to hear. If you ever need anything else down the road, please feel free to start a new post, and our team remains here to support you and your household however we can :)
XfinityVianney
Official Employee
•
2.8K Messages
17 days ago
We can help with the swap if you are ready. If we mail the device, a shipping fee of $15.00 would be assessed. You could also visit your local store to pick up the device at no cost. If you set up an appointment ahead of time, which is outlined here https://www.xfinity.com/support/articles/schedule-appointment-online, the process will be faster than walking in directly.
Did you prefer to visit the local store, or would you like us to help out?
2
0
XfinitySara
Official Employee
•
2.7K Messages
11 days ago
@user_kyw23c - If you'll check in with us directly (in our DM thread), we'd love to hear how things are going now that you've received another TV Box!
0
0
XfinitySara
Official Employee
•
2.7K Messages
4 days ago
Good morning, @user_kyw23c! It sounds like things are going well with all of your TV Boxes now, which we're so glad to hear. If you ever need anything else down the road, please feel free to start a new post, and our team remains here to support you and your household however we can :)
0
0