XG1v4 Streaming 4K Causes Pixelation
Can you help me out? Do you have a newer DVR model or a fix for this issue?
XG1v4 DVR causes white flickering pixels in various sections of the picture when streaming 4K content through the DVR. Most noticeable in dark scenes.
The DVR is directly connected to the TV's 4K 120Hz HDMI IN. No receiver being used.
This problem only occurs when the DVR is streaming the 4K content.
If I stream 4K using the TV only and no DVR connected the image is perfect but this is not convenient.
Swapping HDMI cables and using Ultra High Speed certified 8K, 4k 120 Hz. cables made no difference. Problem still occurs.
I can share an 8 second video that shows the problem if you tell me where to send the video
DVR box is XG1v4-A:
Release version: 147.0.1
Release Timestamp: 4/25/22 9:34 am
STB Timestamp: Thu 24 Mar 2022 10:42:39 PM UTC
STB Version: AX014AN_4.12p20s1_PROD_sey
XRE Protocol Version: 2.8.0
Receiver: Native Version 4.12.0
I can provide Device MAC, DOCSIS MAC, CC SN, and SN if needed.