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user_0yiwgm
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4 Messages

Thursday, June 4th, 2026 10:10 PM

XG1v4

I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.

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17 hours ago

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XfinityDuron

Official Employee

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785 Messages

19 hours ago

I'll be more than happy to help you with your request @user_0yiwgm. To begin, would you mind telling me your name and the address to your account in a Direct message?

(edited)

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user_0yiwgm

Visitor

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4 Messages

(Private) and (Private)

(edited)

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18 hours ago

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XfinityDuron

Official Employee

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785 Messages

I will need that information sent to me in a Direct message. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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user_0yiwgm

Visitor

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4 Messages

DM has been sent. Thanks 

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17 hours ago

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XfinityDuron

Official Employee

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785 Messages

Hello, I have not received your direct message. Can you please try sending it again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 hours ago

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user_0yiwgm

Visitor

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4 Messages

DM resent. Hopefully you get it this time. Thanks 

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17 hours ago

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