XG1v4

user_960ca9 Hi there! Thanks for using our Forums and for taking the time to reach out. We are happy to work with you and help you change your equipment. The easiest and quickest way is to swing by a store to swamp it out quickly. If you wanted to we can send you one, just send us a DM with your name and address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514