rraub's profile

Regular Visitor

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12 Messages

Tuesday, April 7th, 2026 11:12 PM

XG1v4-A

Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?

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Official Employee

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1.3K Messages

3 hours ago

Good afternoon @rraub. Can you provide some more details on what you are requesting? 

Regular Visitor

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12 Messages

I am experiencing a conflict between an XG1v4-A and a Sony television.

Even with Stereo/PCM explicitly selected on both devices (ruling out Dolby wrapping or format mismatch), the Sony TV’s HDMI input can partially detect the cable box as an “audio system” during cold boot or random power cycles. This silently switches the TV’s internal speakers to “Audio System” mode (muting them) without any on-screen indication. Video passes fine because it’s independent; the audio negotiation or speaker selection fails only some of the time. Power cycling or a Comcast resets force a clean re-handshake, which is why they give temporary relief but they do not permanently resolve the problem.

I’ve disabled the  Bravia Sync Control for HDMI on the TV, I have disabled HDMI Control on the XG1v4-A, I have forced TV Speakers on the TV, but this has not solved the problem.

I need to change the power on sequence so that the TV turns on, waits 20-30 seconds and then turns on the XG1v4-A.

Official Employee

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1.3K Messages

Thanks for those additional details. I've not come across any settings on our current boxes that change how long it takes the box to boot. Is that the only workaround?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Regular Visitor

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12 Messages

That is the only workaround of which I am aware.

I invite you to inspect my account stats to see the number of times each day that I request a refresh of the XG1v4-A.

Official Employee

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2.4K Messages

@rraub That is quite interesting, and we appreciate you sharing here for the benefit of our community. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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