xi6 box won't boot

Thanks for responding @XfinityVictor.

Yes, I'm still having this issue. The box is unresponsive, won't connect over Wifi or Ethernet, won't pair with my XR15 remote, and there is no HDMI output. It seems like an unrecoverable hardware failure. Is there any way to replace the box without cost?

The quickest way to exchange the equipment would be to bring in the box and power supply to a local Xfinity store you can use this link to find a location nearest you: https://www.xfinity.com/local/store-offers

Thanks @XfinityJoe However, I read in another post (https://forums.xfinity.com/conversations/xfinity-stream-website/xi6/6578f7f7e4ada53451921d33) that replacement Xi6 boxes were not available in retail stores. These had to be ordered by a representative via a direct message and sent/mailed to the customer. Can I do it this way?

user_ongcj2 we can absolutely look into potentially replacing equipment for you on our end. Please send a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.