XR11 remote wont pair with the XG1v4-a set top box

Yes it XR11 orked fine with the old box and it also still controls the TV.  Is it possible that the new box will not accept more than one set of remotes.  In other words, the new buttons are poorly designed ( too small buttons) so we wanted to go back to the old XR11 remote.  Will it not take both sets?

I so, how to upair the new ones and go back to XR11?

word was "worked"   and also it should say "If so"

Try to Factory reset the remote you don't wish to use, then pair the one you do Vican75. This will walk you through how to do that https://www.xfinity.com/support/articles/programming-your-xfinity-remote. 

That link goes to a 404.  Can you answer the question about 2 remotes?

Forget it bud I tried chat and talking to some one xfinity doesn’t have a clue you’ll most likely have to get another new remote to work with the new box trying to save you the aggravation I feel with Comcast right now maybe they should get a new CEO who’s more concerned about the customer than about his pocket but I doubt that that’s gonna ever happen

Hey there, thanks for posting on our XFINITY Community thread, Hlviii67. I understand the importance of having peace of mind while enjoying your entertainment experience. If you are still experiencing an issue with your remote control as well, we would love the opportunity to work towards a clear resolution!

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.