Greetings, @user_hg5w3z! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your DVR, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you getting this error message when you try to schedule a recording, or does it come up when you try to view a recording? Does this happen with all recordings, including previously scheduled series, or just new recordings? Does this happen with all shows on all channels, or just with certain ones?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_hg5w3z
1 Message
3 months ago
Same problem in Ipswich MA, unable to record since 1/8/25.
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XfinityShawn
Official Employee
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1.3K Messages
3 months ago
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