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user_rg03m5
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Wednesday, February 11th, 2026 4:07 AM

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XRE-03121/03062

Constant issue of codes XRE-03121/03062.  This has been going on for 3 weeks (actually longer). Tired of the app telling me to unplug my box and check my cables in a constant loop. Sometimes it fixes it, sometimes it doesn’t, but I guarantee I’ll have the same issue again tomorrow. XFINITY I’m tired and on the verge of canceling my service. 

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26 days ago

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XfinityShawn

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28 days ago

 

user_rg03m5 Is this happening on certain channels/shows by any chance or just random? 

 

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user_rg03m5

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It happens on multiple channels. I get it once I turn the box on. Now it is a constant XRE-03062 when it is turned on. After I do the restart unplugging/plugging in again it’ll work and then while we are watching we’ll get XRE-03121 a couple of times then the XRE-03062 will come back.

28 days ago

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XfinityOrlandoM

Official Employee

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3.1K Messages

@user_rg03m5

Thanks for clarifying,  Are you using a wireless cable box or do you have a X1 plug in cable box?

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28 days ago

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user_rg03m5

Visitor

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I have the thin X1 box. A technician came by today and said that it was a common issue he saw with the thin X1 box. He gave me a large X1 box and no issues at all.

26 days ago

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XfinityKei

Official Employee

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2.3K Messages

@user_rg03m5 This is great news! I’m so glad to hear everything has been resolved with the tech coming out to swap out your device. Our apologies for any inconvenience this has caused you. If you need anything else please create a new post for us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

26 days ago

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