Your Favorite Movies For Free Missing

Saved/For You/Your Favorite Movies For Free

This section, located below “Your Favorite Movies Airing Soon” has disappeared for over a week now. Neither “Restart” nor “Refresh” brings it back.

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XfinityJeff

Official Employee

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1K Messages

7 months ago

Good morning @Michael71, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that the option you mentioned is missing. Is this on a cable box, or in the Xfinity Stream app?

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Michael71

Contributor

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22 Messages

7 months ago

Cable box.

Version 193.2.0, XRE Protocol Version 2.8.0, Receiver Native Version 5.6.0.

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XfinityJeff

Official Employee

•

1K Messages

Thank you for the information Michael71. Let's take a look at the box and see what we can do. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

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Michael71

Your Favorite Movies For Free Missing

XfinityJeff

Michael71

XfinityJeff

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