Your Upgrades Caused X1 to Stop Working

Got a text from you guys recently stating that you were upgrading neighborhood mods and to expect service interruptions. Shortly after that, I turned my tv off one night and when I turned it on the next morning, it was stuck on the welcome screen no matter what I tried.  Returned that box to the Xfinity store, brought the replacement home and hooked it up.  It worked for a few days and then the same thing…stuck on the welcome screen.  So, had to have a technician come out.  This guy says there are all kinds of problems with the sleek new x1 boxes and he got a different box from his truck, which works.  Sort of.  It is very sluggish, literally takes 5 minutes to bring up Netflix, every time you push a button on the remote.  Come to find out this is an older model box which does not work well with streaming. 

This is unacceptable!  I want a new box that works with your new hardware upgrades.  How do we make that happen?