Your Xfinity account is already linked to another Peacock account.

Hello, user-brittskip thank you for taking time out of your day to create a post. You have contacted the right place for assistance, I definitely want to help ensure you're able to access your Xfinity Rewards Peacock Premium service. 

From experience, I've found that Peacock accounts may be linked to an email address you're not aware of (this seems to be the case with a majority of log in issues). When I first attempted to log in to Peacock, I received the same message about already linked. 

I normally use my Yahoo email for all my log ins, but had noticed when checking my profile inside my account (online or through the Xfinity App) there was also a Comcast email address that was created when starting my Xfinity services. I never used my Comcast email address, but for some reason when activating Peacock associated with my Comcast email address. 

- Do you by chance have a different email address associated with your account? 

Peacock is under my husbands Gmail address and we tried the Comcast email, but it gives the same error.


From reading online and these forums, this appears to be some issue that no one has really figured out. We had all of Peacock then they change it to new tiers, which happens, but then we should be able to just add the Premuim to our current account under Xfinity as a Diamond status which sounds simple, but apparently it’s impossible. Beyond frustrating. 

I tried my Gmail email and it was tied to mine, not my husband’s that we have been using. My account shows Peacock Premium. 

Thanks! 

Not sure why the Xfinity app still shows to activate it too, since it appears it has been activated awhile, just under a different account than I thought.