U

Visitor

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1 Message

Sunday, May 18th, 2025 12:57 AM

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.

page crashed 3 times writing this. i need to be able to log in so i can pay the literal first bill and im not authorized to use the service even tho i pay extra for the gateway itsel

Official Employee

 • 

1.5K Messages

5 days ago

Thank you for choosing Xfinity as your service provider user_xjog3z. I would be happy to assist you with your online access to process a payment today. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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