Hello @user_s4garj and thanks for reaching out on our Xfinity Community forums!

I can understand how frustrating this must be, especially as a new customer who's trying to get started with your service. Seeing an "Access Not Authorized" message after successfully signing in can be confusing and make it difficult to manage your account through the Xfinity app.

Since you mentioned that your services are not yet active, this message may appear if your account has been created but the installation or activation process has not been completed yet. In some cases, it can also take a little time for a newly created account to fully synchronize across Xfinity systems after an order is placed or services are activated.

To help narrow this down, can you let us know when you signed up for service, if you've already received an order confirmation email, and whether your installation or activation has already been completed?

These details will give us a better idea of why you're seeing this message and what the next best steps should be.