Visitor
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1 Message
Access not Authorized
When trying to log into the Xfinity app I get "Access not Authorized You signed in successfully, but you must be an Xfnity user to enjoy this service." When I check my account it shows that I have an active service. I am trying to get into the app to get my Xfinity Gateway setup and going through the app is, apparently, the only way to do it.
XfinityRichard
Official Employee
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3K Posts
12 days ago
Hi there, @InAudious ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get your modem set up and not being able to access the Xfinity APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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