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1 Message

Sunday, June 28th, 2026 3:22 AM

Access not authorized

[Edited: "Personal Information"]. 

Setting up new service. [Edited: "Personal Information"].  xfinity app keeps saying access not authorized 

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Official Employee

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1K Messages

4 days ago

Hello @user_lvtpx0, thank you for reaching out on our community forum. I can imagine that is very frustrating I would like to help you with getting everything resolved with the Xfinity app. Have you created your Xfinity ID already?

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