Access unauthorized

I am getting this kind of issue.. I just installed moderm wifi in home. But while accessing application its throwing this error:

You signed in successfully, but you must be an Xfinity user to enjoy this service.

Kindly help me out this

Official Employee

•

1.4K Messages

3 months ago

Thanks for reaching out to us, we're excited to have you join the xfinity family!

Sound like you haven’t created your xfinity user id yet, this link https://www.xfinity.com/support/articles/create-xfinity-username has great information on to create your xfinity ID so you can start enjoy your services and our awesome xfinity app https://www.xfinity.com/apps

let me know if this information is helpful

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Xfinity App