Visitor
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3 Messages
Accessing emails in Xfinity App
My emails are no longer pulling forward in the Xfinity app on my Pixel phone or my Pixel tablet. I can access the emails via a browser and they do pull forward into my Gmail account. But when I open the app and click the email button, it pulls up the email inbox but no emails are shown. I have tried all the recommended fixes (clearing cache, data, uninstall, restart phone, etc) and none have fixed the issue. I've had issues before with the app with the circle just spinning and nothing loading but it has worked fine for the past few months until today. Very frustrating!
user_kga5a
Visitor
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3 Messages
9 days ago
I'm having a similar issue with the app on both my Pixel phone and tablet. The email box opens but no emails are shown. The emails are present when I access them in via a browser and also pull forward into my Gmail account, the just don't pull into the app.
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XfinityJustinM
Official Employee
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847 Messages
7 days ago
Greetings @user_kga5a,
Thanks for taking the time to create an official post, thanks for letting us know some of the fixes you have tried. I want you to consider the fact that when attempting to view your email from the Xfinity app, the button is just opening a browser within the app. Clearing the app cache always helps things to run smooth, but in this instance you'll actually need to try clearing the browser cache that is being used. Overall we recommend book marking the for a smoother experience https://connect.xfinity.com/ page. I find that opening webpages in apps can be quite cumbersome, and I opt to always open the external browser itself.
Once you've learned which browser is being used in the app, please attempt to clear the full history of cache and cookies natively. Once done, please circle back here to let us know if that resolved the issue. 👍
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