Visitor
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1 Message
Activate internet
I am trying to set up my new internet but it keep saying I am already logged in. Everytime I click continue it takes back to the same page.
Visitor
•
1 Message
I am trying to set up my new internet but it keep saying I am already logged in. Everytime I click continue it takes back to the same page.
EG
Expert
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107.1K Messages
2 years ago
Try calling 1-855-652-3446. That is their device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityPaula
Official Employee
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1.2K Messages
2 years ago
Hello @user_cb2e2c Thank you for reporting the trouble you are having with access the app and trying to activate the internet. I'm sorry that it's causing that error. I would be happy to help activate the service for us and see what is causing the app to respond that way. To activate your service I need your name and service address please. Send us a direct message and I will help out.
Please send us "Xfinity Support" a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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