Visitor
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2 Messages
Active Screen time and pausing no longer working!
I have been using the xfinity app for a couple of years now with no issue. All of a sudden, I am not getting any active time information and pausing devices at the active time limit doesn't seem to be working anymore. We rely heavily on this feature to monitor our kids screen time. Please help!
user_4dd678
Visitor
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2 Messages
2 years ago
Same here.
I've tried everything I can think of
From removing and readding the app , devices, profiles, cycling the active screen time in and off.
Restarted the gateway.
None have worked. In resolving the issue.
@comcast is this being resolved?
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user_7bafd5
Visitor
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2 Messages
2 years ago
Same issue here. Active time not showing. Comcast please fix this.
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user_7bafd5
Visitor
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2 Messages
2 years ago
It appears todays active screen time is showing up for yesterday. It’s a day behind.
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user_dca0f6
Visitor
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1 Message
2 years ago
This has been going on for us for about a week now. @Xfinity Support can this be resolved?
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CCChristopher
Problem Solver
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577 Messages
2 years ago
@user_e1aa4d Hello and good morning, and thank you for reaching out here over our Xfinity community forums. I am so sorry to hear about these parental controls issues that you have been experiencing, that would be really frustrating. You have reached the right place, and we would be more than happy to assist you in getting to the bottom of this once and for all. I would like to start by taking a closer look at your account and services on this end. To continue, please send us a private message with your first and last name and service address by following the steps below:
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_e1aa4d
Visitor
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2 Messages
2 years ago
I was able to call tech support. They ran a few tests and made some changes(not totally clear on what it was). After my gateway restarted, everything is working as it is supposed to.
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Schweetyrose
Visitor
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1 Message
2 years ago
I have done all the above and nothing is working. This just happened after we just updated our modem. We rely on this to monitor our children. I can't even direct message so that page is removed. When I called the two people said they would have to send a tech person out to our house....that makes no sense. @Xfinity Support can this be resolved? I would really like answers not we are going to send a tech person out who came out and told us nothing was wrong with our equipment.....equipment may be fine but we have added profiles to put a time limit on our children's screen time to be told they haven't even been online when we know that is NOT accurate...Please help!
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