Active Time Details are Not Reporting

Good afternoon HaveKidsTheySaid. Have you already attempted to delete the app, and reinstall it?

Hello @Fisherguy929, thank you for your comment. Sorry you’re running into this. I know how frustrating it can be when the app isn’t displaying things correctly. To help us narrow down what’s going on, have you already tried any troubleshooting steps, like uninstalling and reinstalling the app? Also, are all profiles being affected, or just one? And do you recall when the app last displayed everything correctly?

Tuesday morning, 3/24/26

We can certainly take a further look into this, nickobi. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

@nickobi​ did you ever find a fix for this? Mine stopped updating on 3/24. Obviously it’s an xfinity issue since it’s happening to multiple people on the same day 

@user_3mv7tz Thanks for adding to the thread, and posting the location. Have you tried uninstalling the app and reinstalling it on your device?