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user_yr9ykc
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Friday, May 29th, 2026 9:04 AM

Advance security on the go

I need help I am unable to turn on advance security on the go. I have advance security on for my home WiFi. I tried all the steps in the article including going into the advance security tile but it does not show an option to turn on the go for my phone. I have tried to turn it on when I’m at home and when I’m away from home. I used to have it on before I switched accounts which was last week. I have the latest iOS version and the latest xfinity app. I tried to talk to customer service and got no where with that.

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10 days ago

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XfinityBenjaminM

Official Employee

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3K Messages

12 days ago

 

user_yr9ykc Hi there! Thank you for reaching out, and we appreciate the screenshots. It looks like something that is not mentioned is that our Advanced Security On The Go requires you to be subscribed to Xfinity Mobile Plus and xFi Complete, which covers your modem rental and unlimited data. Which is a little odd because xFi Complete isn't something we offer anymore; it's included in our newer promotions at no additional cost. 

 

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user_yr9ykc

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I have a new promotion i just activated a new plan last week. I was told I am a member that has xfi complete when talking to Xfinity. I just had advance security on the go on my phone a week ago. 

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10 days ago

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XfinityAngie

Official Employee

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2.6K Messages

 

user_yr9ykc, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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10 days ago

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