Visitor
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5 Messages
App doesn’t show my mobile
Note I have spoken to at least 7 people about this issue via both chat and on the phone. A technician even came to my house. The issue was never solved. I’ve spent hours m, I’ve repeated myself over & over. I’m done talking about this. The only communication I’m expecting is “it’s fixed”. I’m not going to check back on the forums, I don’t want an MFA code. I want it fixed and to be told it’s done.
I moved from Colorado to Connecticut. I have 2 accounts. My mobile stayed with Colorado , everything else correctly shows in Connecticut.
When I’m in my Connecticut account on the Xfinity app, for mobile it gives me the option to “add Xfinity mobile” which I already have.
please fix this so mobile is correctly associated with my current Connecticut account. Please don’t ask me to talk about this anymore. I’ve had enough.
XfinityDuron
Official Employee
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163 Messages
5 days ago
Hello @user_eda477 I will be more than happy to help you get your mobile phones to the correct account. To do so, I will need you to send me the name and address to your account in a Direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_eda477
Visitor
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5 Messages
2 days ago
I don’t think you fully read the original post since you asked me to talk to you.
however the issue has been resolved whether someone worked on it or it was just the passage of time.
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