Visitor
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2 Messages
App has no Internet connection notice
Mobile app has a "no Internet connection" notice but Internet is working fine and Xfinity web site says there is no problem.
Visitor
•
2 Messages
Mobile app has a "no Internet connection" notice but Internet is working fine and Xfinity web site says there is no problem.
Accepted Solution
XfinityMarshante
Official Employee
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1.5K Messages
10 hours ago
Hello @user_l9p4ya, thank you for taking the time to leave a post. Sorry you’re experiencing this issue with the app. I understand how frustrating it can be to see a No Internet Connection notice when your connection is working and there doesn’t appear to be a reported service issue. Have you tried force-closing the app and reopening it, or restarting your device to see if the message clears?
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user_zwe4nj
Contributor
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33 Messages
2 days ago
What mobile device are you using? What tab do you see that message?
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EG
Expert
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121.8K Messages
2 days ago
Concern moved here to the Xfinity App help section for assistance.
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