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Saturday, December 2nd, 2023 6:13 AM

Closed

App isn't working

The app keeps telling me my modem is down when it isn't 

Retired Employee

 • 

729 Messages

1 year ago

Thank you for taking the time to reach out regarding your Xfinity app. Have you already taken any steps to try to troubleshoot this issue? Please send a direct message with your name and address. Thank you! 

 

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  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

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