App malfunctioning!!!!

NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!

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XfinityJeff

Official Employee

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825 Messages

7 days ago

Greetings @user_xzdvuj, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity app, but you have come to the right place for assistance. What is the issue you are having with the app? You mentioned rewards, which has been rebranded to Xfinity membership, but are you getting a specific error?

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user_xzdvuj

Visitor

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2 Messages

Regarding Membership Benefits: when I go to access them, this is the error within the app. It's been malfunctioning like this for months now.

Webpage not available

The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-53e5ad17dec54309b96b9f7504ab911e&activity_id=8591e036-6ab7-41d4-a4d4-cb16d0ff4a34 could not be loaded because:

net::ERR_HTTP_RESPONSE_CODE_FAILURE

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6 days ago

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XfinityQuemekia

Official Employee

•

1K Messages

Do you also receive an error when visiting the webpage: Xfinity Membership? Try clearing cache and cookies before attempting.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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Xfinity App

user_xzdvuj

App malfunctioning!!!!

XfinityJeff

user_xzdvuj

XfinityQuemekia

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