Visitor
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1 Message
App not desplaying gateway or any other information on my xfinity plan.
I recently moved, though I doubt that has anything to do with the issue I am having, as the app was working fine a couple weeks ago.
Basically sum it as;
I open my app today and all I can see is profile in the top left, assistant in the top right and a single sliver at the top of what should be a scrolling menu asking me to "Join Xfinity Rewards for free"
Internet is running at speed
I am on the computer right now typing this
Gateway is on
No devices are having connection issues
10.0.0.1 is working
The app is up to date
The gateway has been restarted several times
The phone has be restarted
The app has been reinstalled on said phone twice
The app was installed on a different device
All result in the app just being a white screen asking you to sign up for rewards.
I don't want rewards I want to use the app since I can't use the website apparently.
CCMarcella
Official Employee
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352 Messages
2 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this app issue together.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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