App not turning on the internet

user_86nryy I apologize for the confusion. The device's pause error can occur if there is a connection interference. For example, in areas where modems for more than one customer can be located near each other, like in an apartment building, your devices may be trying to connect to the wrong network. When that happens, we may have to add additional filters on the connections to help prevent that from happening. If you have confirmed your devices are not paused in the Xfinity app and have already run through troubleshooting, a technician may be needed. The Xfinity assistant, normally, if not able to correct an issue, will also help get an appointment set up for you. I can also help if you are still running into the issue as well. Let me know!