App shows wrong internet plan

Hi there, I am sorry for the confusion of the Internet speeds. We recently upgraded the speeds. Please visit https://corporate.comcast.com/press/releases/faster-internet-speeds-xfinity-customers-2022 to learn more about our speed increases. 

I fully understand about the recent speed increases but that's NOT what the issue is.  If you read my first post above, I am receiving the correct internet package according to my plan which is now, 800Mbps/20.  Befor that, it was 600Mbps/10 and before that, 400Mbps/10.  The issue is, the My Xfinity app SHOWS my plan is 400Mbps when it SHOULD be, 800Mbps/20.  To reiterate, I get the speeds I'm supposed to and, the other Xfinity app *and the website* both show my plan correctly, it is only the My Xfinity app that is wrong.  I have called support, traveled to the local Xfinity facility, emailed the app developer and no one has a single clue how to correct the app.  Frankly, I don't think anyone much cares about it one way or the other and I don't see it changing.  I only posted here of the off chance that someone had seen a glitch like this before and might have some insight.

Hello @user_972209. I can understand how this would be frustating, and why you would want this fixed! It has been a couple of days. Are you still having issues, or were you able to get this resolved? 

@dmanley  Gotcha! And to confirm, by chance, have you removed and reinstalled the application or checked for any updates recently to ensure that everything is up to par as far as that goes? 

Yes... uninstalled/reinstalled probably 15 times.  This is NOT something user correctable.

What I need is for someone to go into my account, isolate the glitch & correct it.

@dmanley We'd be happy to dive in here into the specific account! Please join us in a direct message using the steps outlined below, and please be sure to include your first and last name, and full-service address so that we may locate the account!

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Direct message sent.

Thank you for the Direct Message, we look forward to working with you there shortly! 

Hello, @user_f00bc3. Did you recently change your speed and if so, has a new bill generated or does your current bill show the correct plan?

My internet plan was changed back in August. The odd thing is I’ve never had the Performance Pro package. My latest bill shows the correct package. It is just in all the apps that the package is incorrect. 

@user_f00bc3 There is a good chance that your base package is Performance Pro but your promotion includes the Extreme Pro upgrade for free. Then when your contract is up your package changes to our everyday price. I would be happy to look into this for you.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

DM to XfinitySupport sent.