Visitor

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4 Messages

Tuesday, October 7th, 2025

App: Something went wrong

I activated my service using the Xfinity application, on finishing my wifi and internet setup, but now I am unable to use the Xfinity app.

On login it says "Something went wrong" "There's been an unexpected error, please try again."

I have tried deleting and reinstalling the app but nothing works.

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Contributor

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64 Messages

23 days ago

If you activated new service it may take an hour or two in their system to get you setup properly in their system. Also are you connected to the app with your phone connected to your WIFI or your phone connected to your cellular providers data? 

Visitor

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4 Messages

22 days ago

It's already been a few days since activation, I've tried on both cellular data and connected to the gateways wifi and same issue.

Official Employee

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2K Messages

 

user_4ielvc Are you still running into this error with the Xfinity app? Can you make sure you have the latest software update to be on the safe side? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I’m still running into this issue and have the latest version of the app.

Official Employee

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2.1K Messages

@user_4ielvc Hello there, and welcome to our Xfinity Forums Community! Thank you for taking the time to reach out to our team for assistance with accessing your Xfinity App. I'd be to help you get the issues square away. May I ask what kind of device you are trying to access the App from? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

@user_4ielvc​ I just encountered the same problem with the AppleTV app, same error messages. After speaking with the tech team, it was determined that the cable box I was given in exchange for another box, was INCOMPATIBLE with the AppleTV app. I was told I need an X1 box, not the XG2x2-P box that I was given.  

Help

Visitor

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4 Messages

I am trying to access via my iPhone 

Visitor

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1 Message

5 days ago

Having the same problem here for more than 2 months now, I can't see my bills or do anything (except the things to sell you more services, how convenient). just today I wanted to upgrade my phone, my wife s phone and get an additional line for my daughter. I couldn't t because the same error. I am porting my lines now to Verizon. more expensive but the extra 50 dollars a month (for three lines) will be worth not having to go through all this hassle. at least for me. I can t believe that a company is ok with loosing clients for something like this. good luck to you all and if you can pay the few extra dollars a month save yourself from doing business with this guys.

Cheers

Official Employee

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2.2K Messages

Hey @user_1gsn4i, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in ensuring you have access to your Xfinity account using the Xfinity ID/Password. Are you receiving any type of error codes or messages when attempting to sign in? Please provide us with as much information as possible to assist us in troubleshooting the issue. We hope to hear from you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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