Visitor

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2 Messages

Tuesday, October 7th, 2025

App: Something went wrong

I activated my service using the Xfinity application, on finishing my wifi and internet setup, but now I am unable to use the Xfinity app.

On login it says "Something went wrong" "There's been an unexpected error, please try again."

I have tried deleting and reinstalling the app but nothing works.

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Contributor

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50 Messages

2 days ago

If you activated new service it may take an hour or two in their system to get you setup properly in their system. Also are you connected to the app with your phone connected to your WIFI or your phone connected to your cellular providers data? 

Visitor

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2 Messages

1 day ago

It's already been a few days since activation, I've tried on both cellular data and connected to the gateways wifi and same issue.

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