3 Messages
App stating new apple 7 device connected? Nobody in family owns an apple?
hello, title states it. Nobody in family owns an Apple I phone 7 and is green and showing connected to gateway. Our neighbors are 400' away from each other. I paused it then upaused and it connected again? Accused my teenage son of sneaking a phone but he had nothing. I phone 7 description says model i phone 7 and operation system is Windows 10 ??? My wife uses her HP lap top at school and remembers using an apple phones hotspot to gain internet but school is 20 min away?
XfinityChristy
Official Employee
•
1.9K Messages
15 days ago
Hi user_6xh5cu, we appreciate you bringing this to our attention here on our Xfinity Community Forum. It's definitely unusual to see an unknown device connected to your network. There are a few possibilities we'd like to explore, including potential device misidentification or temporary network interactions. To help us investigate, please send us a direct message with your full name and address. We'll work with you to understand what's happening and ensure your network security. Thank you.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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