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1 Message
Sunday, January 4th, 2026 3:42 AM
Xfinity app will not accept Gateway information for setup
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Expert
115.7K Messages
27 days ago
Concern moved here to the Xfinity App help section for assistance.
Official Employee
2.3K Messages
26 days ago
Good evening @user_nu3xvi, and thank you for reaching out on our Forums with your gateway concerns. Are you still having trouble setting up your gateway on the XFINITY app? If so, may I ask what error messages you may be receiving?
EG
Expert
•
115.7K Messages
27 days ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityAlyssaA
Official Employee
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2.3K Messages
26 days ago
Good evening @user_nu3xvi, and thank you for reaching out on our Forums with your gateway concerns. Are you still having trouble setting up your gateway on the XFINITY app? If so, may I ask what error messages you may be receiving?
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