App

I cannot get my xfinity app to get past the sign in page randomly. Never had an issue and while I was actively using it a week ago, it signed me out and loops back to me entering password endlessly. Internet browsers work fine and I’ve tried deleting and redownloading it, checking for updates, changing the default browser that opens with sign in page.

Responses

XfinityJon

Official Employee

•

142 Messages

12 days ago

Good afternoon user_wwnrou! I definitely understand the importance of being able to access the app to manage your account. Thank you for the steps you have taken so far with the troubleshooting as well. Usually uninstalling it and downloading it again does do the trick. If all of those steps have not worked, I will need some additional information from you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

0

Xfinity App

user_wwnrou

App

XfinityJon

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