Hey @Depplover6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the app. I would be more than happy to offer my assistance looking into this further for you. Do you currently subscribe to Xfinity Home?
Hello , i just replied that I don't have any home services other than cable and wifi but why does the app not allow me to change my plan or says im offline when I try to change or just look at my plan
Depplover6 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are running into errors with the app while trying to review plans. Our team would be happy to look into this further and help you with any changes you were interested in making to your services. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityJanelle
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2K Messages
1 month ago
Hey @Depplover6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the app. I would be more than happy to offer my assistance looking into this further for you. Do you currently subscribe to Xfinity Home?
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