Frequent Visitor
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6 Messages
ARRIS SBG8300 not able to setup on xFi
I purcahsed an Arris Wi-Fi Cable Modem ( model No. SBG8300), as it said it was compatible with Xfinity. I've attempted to set it up on my xFi app, but when I get to enter the CM MAC address, all I have on the modem is an HFC MAC address. When I enter it in, or even use the camera to scan the bar code, it rejects the address and asks for me to enter the number.
Any suggestions?
EG
Expert
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107.1K Messages
5 years ago
You can't use that with the Xfi app. It has to be one of their rented gateway devices, not retail / customer owned.
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davidpv
Frequent Visitor
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6 Messages
5 years ago
That has never been stated on their site, to the best of my knowledge!
Thanks!
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EG
Expert
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107.1K Messages
5 years ago
You stated: " I purchased an Arris Wi-Fi Cable Modem ( model No. SBG8300), as it said it was compatible with Xfinity. "
"Compatible with Xfinity" simply means that it will work on their system. It does not specifically mean that it is compatible with Xfi / the app.
The only RENTED devices that will work with Xfi are the ones that state "Xfi eligible" here on the chart on this page (scroll down);
https://www.xfinity.com/support/articles/broadband-gateways-userguides
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