Visitor
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1 Message
Automatic payment keeps turning on and off
My automatic payment did not go through last month because for some reason something on the app is turning it off. It would say it’s on on my app but the agents see it as off. I don’t want this to reflect on my credit score so please keep it on. I just found out that you get charged extra $10 if your automatic payment is off. I’m not sure why this keeps happening. My app says it’s on so please keep it that’s way.
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@user_a51406 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! We do not have the ability to turn automatic payments off, so if it is happening online we would need to take a deeper look into it.
Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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mmrichar101
Visitor
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1 Message
3 years ago
I've had the same problem - twice. The first time I set it up with an agent who gave me a surprise call because my account was overdue. After giving her payment info, she assured me automatic payments would be in place moving forward. I then went in to the account for something else, and saw it wasn't place so I set it up again, and even received a confirmation email for auto payment on Oct 24.
When I logged in today for something else, I saw the account was overdue again! The billing shows my stored payment method with "automatic payments" next to it. But there is another tile that shows Automatic Payment is off.
Honestly Xfinity, this is pretty simple stuff and you are making it very confusing for customers who are trying darn hard to give you money.
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pzwhite
Visitor
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1 Message
3 years ago
This keeps happening to me as well. Obviously something is wrong and Xfinity doesn't care, or knows and is acting maliciously which I fully expect from them. If I had any other options where I live, I'd never do business with any NBC/Comcast company again.
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