Visitor

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3 Messages

Saturday, October 4th, 2025

“Boost a device’s WiFi connection” feature no longer available in my Xfinity app

I’m no longer able to find/use the “boost a device’s WiFi connection” feature when using my Xfinity app.  I upgraded to 1100 Mbps internet speed back in May/June 2025, and I also added the Xfinity pro package.  I have the XB8 gateway, storm-ready pro WiFi extender, and 1 WiFi boost pod.  I used to be able to use the WiFi boost a device feature but now it is no longer showing up.  I’ve tried logging in and out of the app, deleting and redownloading the app, restarting my gateway, pro WiFi extender, and boost pod; but, I’m still unable to find the feature. Can someone assist me with this issue?

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Official Employee

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2.6K Messages

5 days ago

sheas19 Thank you so much for your post for help with your storm-ready pro Wi-Fi extender and boost options not showing. There have been some issues with the devices in the past no longer showing if a modem change is done after activation. Have you by chance made any changes to the modem since setup up the storm-ready Wi-Fi extender?  

Visitor

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3 Messages

4 days ago

My gateway (XB8) was replaced twice one time during a technician visit.  Shortly after I upgraded my internet and activated the XB8 gateway, I started having a major drop in my internet speed.  I had a technician come out to my house to diagnose the issue.  Unfortunately, the tech wasn’t able to find anything wrong, but he ended up replacing the XB8 two times while he was at my house.  Ultimately, another technician had to come out to my house the following week, and he was able to find the reason for the slow internet — the coax cable end was bad and had to be replaced.  To my knowledge, that’s all that has been done ever since my new gateway was activated back in June/July of this year.

Official Employee

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2.5K Messages

Let's dig a little deeper to see if we can figure out why this feature is no longer showing up. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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