Call Guard won't go away

Hi. Everytime I log into the Xfinity app it asks me to finish setting up Xfinity call guard. I click finish, states it's finished, yet still there. I've uninstalled, reinstalled, cleared the cache, and tried it on my tablet to no resolution. Any ideas? It's the Android version if that helps and I do have Xfinity mobile premium unlimited. Thanks.

Responses

XfinityJorge

Official Employee

•

2.3K Messages

2 months ago

andiron06 Hey there! Thank you so much for taking the time out of your week to contact us regarding the issues you are having with our Voice Features on our Xfinity App. We are here to help and we appreciate you bringing this to our attention. We would like to take a deeper look into this for you and to do so we will need you to send us a DM.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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andiron06

Call Guard won't go away

XfinityJorge

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