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SteveVpa
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10 Messages

Sunday, May 30th, 2021 11:11 PM

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can you activate a xFi Pod without the app?

I'd like to get an xFi pod to try out in my house.   From what I can see, it says you activate it with the xfinity app.   However my xfinity app has never worked for me, every time I try to log in it says "Sorry, that didn't go as planned".     I tried thee app on my iphone and ipad and it doesn't work. 

Can I link up the pod using the WPS button on the back of my white XB7 gateway?

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3 years ago

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XfinityBrie

Administrator

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663 Messages

3 years ago

Hi there @SteveVpa! You do need to use the Xfinity App to activate the pods, and you do need a compatible Xfinity Gateway. I'll list the activation information below -- to confirm, have you ensured you're using the most up-to-date version of the app?

 

 

 

 

Activate Your xFi Pods from the Xfinity App

 

Activate Your xFi Pods

  1. Plug in your first Pod to an active electrical outlet in your home.

    Note: Do not connect your Pods directly to your xFi Gateway using the Ethernet port on the bottom of the Pod. The Pods connect wirelessly to the xFi Gateway. You will not be able to activate your Pods if one is connected directly to the Gateway.
     
  2. Select Next to view tips on Pod placement.
    Plug In a Pod screen with next button at center
     
  3. Hold your phone six inches away from your first Pod to ensure that the Xfinity app can associate the Pods with your account and connect the first Pod to your Gateway.
    Hold your phone close to the first pod screen
     
  4. If you have more than one Pod, once your first Pod is connected, you will need to plug in your remaining Pods throughout your home. If you have additional areas of your home that need coverage, your remaining Pods should be plugged into outlets halfway between your Gateway and those areas.
    Plug in the Remaining Pod screen with next button at center
     
  5. Once the rest of your Pods have been plugged in, tap All Pods Ready to Go!
    All Pods Ready to Go button is blue and at bottom center.
     
  6. As your remaining Pods are plugged in, they'll begin to come online. When all Pods have been connected, tap Name Your Pods.
    Name Your Pods button is blue and at bottom center.
     
  7. You can name your Pods in any order. To do so, choose a Pod to name and hold your mobile device close to that Pod.
    Hold Your Phone Close to Any Pod screen with Skip Naming Pods option at bottom.
     
  8. Once the app identifies which Pod you are naming, you'll be presented with the option to assign the Pod a name. Enter a name and tap Confirm Name. Repeat steps five and six to name each remaining Pod.
    Field to enter name is at center and below it Confirm Name button.
     
  9. Once naming is complete, tap Finish Setup.
    Finish Setup button is blue and at bottom center. Change Pod Names option is below this.
     
  10. The activation process is now complete! Over the next few days, your home WiFi network will be optimized.
    Note: Advanced Settings like WiFi Mode, Channel and Channel Width will now be managed automatically.
  11. Tap Back to Overview to end the set-up.
    Pods are now active! screen
     
  12. After successful activation, the Overview tab will show status of Gateway, Pods and Advanced Security (if enabled).
    Overview tab
     
  13. To see your Gateway, all your pods and their statuses, navigate to My Network by selecting Connect > See Network.


Notes: 

  • Once your Pods are activated, the light on your device should stop flashing and remain off.
  • Must activate Advanced Security through the Xfinity app.

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SteveVpa

Frequent Visitor

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10 Messages

@ComcastBrie I'm using the latest app version and it doesn't work.   Deleted, reinstalled it a few times.   I never even tried the app before ever until just a few months ago and it wouldn't let me log in then either.   Saw several other postings where people complaining the app does not work for them either.   Is there a fix for it?

3 years ago

0

user_PeterC

Contributor

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150 Messages

@SteveVpa Hmm, that is very strange that the app has never worked, but I'd like to take a closer look into this with you. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 
 
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

3 years ago

0

SteveVpa

Frequent Visitor

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10 Messages

@ComcastPeter thanks I talked to Support and they are looking into why the app is not working for me.

3 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello, @SteveVpa! I hope you are enjoying your Friday, I'm checking in on you to see if you were able to get a resolution from our Support Team?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9a61e2

Visitor

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1 Message

What if I don't have a smart phone? How do I activate my Xfi pod?

3 years ago

0

lil_dinosaur

Visitor

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1 Message

3 years ago

Hi, I’m also experiencing trouble with the app. I can’t get past the login screen, it refuses to get me sign in despite deleting and redownloading multiple times. I need to set up my xFi pods but the app makes it impossible. 

1

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XfinityBillie

Official Employee

 • 

2.8K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are experiencing issues logging in. I have our xFi pods and love the coverage they provided in areas we weren't able to get a good connection. It's important to me that we help you with resolving this. Please send us a direct message to "Xfinity Support" with your full name, address and the user name you are attempting to log in with.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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