Hi there, Userkylee! Thanks for reaching out about the devices showing in the Xfinity app. I love the pausing feature and use it myself! Let's get this figured out! Are you seeing any devices listed in the app or just the one on question is missing? Are you signing in with the Primary User ID on the account?
XfinityRay
Official Employee
•
2.7K Messages
1 month ago
Hi there, Userkylee! Thanks for reaching out about the devices showing in the Xfinity app. I love the pausing feature and use it myself! Let's get this figured out! Are you seeing any devices listed in the app or just the one on question is missing? Are you signing in with the Primary User ID on the account?
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