1 Message
Cannot control my son’s device
The page for that person loads so that I can update the settings.
Actual: An error is displayed "We encountered an issue Try again later" for every household member.
This has been broken for months. I have updated the app. I uninstalled and reinstalled the app. It works fine for my husband on the same Xfinity wifi network. It works for me on the website, but that is being discontinued. I need it to work from my phone app so that I can control my son's access remotely. Please advise, thanks!
XfinityChristy
Official Employee
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1.6K Messages
9 months ago
@user_7t7tp8 Thank you for reaching out via our Xfinity Forums. I can understand wanting to use this feature remotely. I wish these features were available to me when my children were younger. I would like to take a closer look at your profile and see if there is something that needs to be changed there. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_wkbvvd
1 Message
9 months ago
I'm not sure if this is the right place for me to add, but I cannot get onto the purple xfinity app. I am stuck in a loop of logging in but not getting anywhere and cannot get in to control my sons devices either. This will be an issue every day for school. I have deleted and reloaded the purple app on my iPhone three times with different wifi or data only. Please advise! I'm getting pretty desperate. Thank you
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Cindy33
New Poster
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3 Messages
5 months ago
I’m getting this same error. Were you able to fix it?
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