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fry_f
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Friday, March 28th, 2025 10:57 PM

Cannot delete port foward

I had set up a port forward for a computer longgg ago. I now want to use that same port number but cannot since its assigned to that one computer. When i try to delete the port, nothing happens. However, this doesnt happen when i create another one which is odd. any help is appreciated

note: First time making a post!

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Updated 

3 days ago

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1

XfinityEmilyB

Official Employee

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1.9K Messages

4 days ago

@fry_f Welcome to our community forum! Thank you for making a post so we can guide you through the port forwarding process. Due to safety precautions, we are not permitted to set up port forwarding on a customer's behalf, but you can view our support page here. What kind of modem are you working with? Did you purchase it from a third party retailer or are you renting an Xfinity gateway? 

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fry_f

5 Messages

@XfinityEmilyB​ 

Thanks for the response :)

Im using an xfinity wireless gateway that they gave me when i signed up. I forgot to say this in my original post, but the port is set to "unassociated device".

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3 days ago

0

XfinityAlfonso

Official Employee

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1.5K Messages

Thank you for letting us know! When trying to delete the port forward, what specifically happens? Does it move through the delete screens and prompts, but then remain there? Can you make a new port forward for that same computer, then reassing the port? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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fry_f

5 Messages

@XfinityAlfonso​ 

When i click "Delete" on the port number, nothing happens. i have tried reassigning the port, but it still recognized the port despite this

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3 days ago

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for the information @fry_f. Have you contacted the customer security team at the https://spa.xfinity.com/ site to see if there is an issue with those ports?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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fry_f

5 Messages

@XfinityJohnG​ 

Didn't know this was a thing, I'll check the website out

Question: Do i leave this post up or set it as answered?

(edited)

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3 days ago

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