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user_xbbvc9
1st Topic

Visitor

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1 Message

Wednesday, February 11th, 2026 7:31 AM

Cannot Login to Xfinity App

As soon as I enter my username to login to the Xfinity app, I get this error every time:

Access Denied

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.cf200117.1770794160.8aef31d

https://errors.edgesuite.net/18.cf200117.1770794160.8aef31d

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3 days ago

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XfinityOrlandoM

Official Employee

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3K Messages

8 days ago

@user_xbbvc9

Thanks for reaching out to us, I do apologize for any inconvenience. Are you still having issues accessing the Xfinity app?  Have you tried to uninstall and reinstall the app or clear any caches and cookies on your device?

 

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LightBiker

New Poster

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2 Messages

5 days ago

Same problem for me, Feb 16, 2026, at 7:45pm. Using Safari, fully updated.

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XfinityLinda

Official Employee

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2.3K Messages

@LightBiker Thanks for meeting us here with your concerns about the Xfinity app. We're happy to assist. Please author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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