Cannot select "Advanced security on the go" setting in the app

On my iPhone 15 Pro running iOS 17.4.1, the selection setting for "Advanced security on the go" is hidden by the menu bar and it is impossible to scroll down to select it. You can see it temporarily by scrolling down, but the screen "bounces" back and it is not possible to "click" on the subject setting. The app needs to be fixed so that the setting is accessible, but, in the meantime, Is there an alternate way to access this setting?

I did manage to turn the feature on (I believe thru a nag prompt), but I now cannot access the setting to turn it off. The attached photo illustrates how the setting is hidden by the menu bar.

Responses

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user_khib16

2 Messages

6 months ago

I made a discovery almost immediately after posting. My issue was being caused by the larger text size that I have chosen. By reducing the text size, I am able to see and select the "Advanced security on the go setting" without scrolling.

I still think that this is an issue that should be fixed in the app for users not using the default text size.

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XfinityAmira

Official Employee

•

3.8K Messages

Hello @user_khib16, thanks for taking the time to reach out to our team on Forums. We value you as a customer and appreciate you taking advantage of the "Advanced security on the go" feature. I am delighted to know you were able to adjust the font size, but I definitely understand your concerns. I have passed along this feedback to our development team. We appreciate you pointing this out and I hope you have a great week.

Thanks for being the best part of Xfinity!

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6 months ago

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Xfinity App

user_khib16

Cannot select "Advanced security on the go" setting in the app

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user_khib16

XfinityAmira

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