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dbdii407
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Monday, July 6th, 2026 5:03 AM

Can't Get To Edit WiFi Equipment

I can't seem to access the "View WiFi Equipment" for my modem so that I can enable Admin Mode. How can I get this resolved?

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22 days ago

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XfinityDena

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4.5K Messages

22 days ago

Thank you for reaching out @dbdii407 I am sorry to hear you are having an issue with the admin tool. Are you using an Xfinity Gateway or your own modem? 

 

The Admin Tool provides direct access to your Xfinity WiFi Gateway and settings, including WiFi names and passwords, and other advanced features. For most users, it's recommended to use the Xfinity App to access settings and controls for their home network. The Xfinity app offers a more modern, secure, and user-friendly experience. 

 

Keeping the Admin Tool deactivated can help protect against online security threats. If an Xfinity technician requires access, turn it on during your service appointment, then turn it off after the appointment for peace of mind.

 

When Admin Tool access is toggled on, you can access it by going to http://10.0.0.1 in a web browser. You must be on your home network. The link: https://www.xfinity.com/support/articles/admin-tool-access has the steps to toggle on and off. 

 

If you have an owned modem you would need to reach out to the manufacture for access to the admin tool on that modem. 

 

 

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dbdii407

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@XfinityDena​ I am aware of what it's used for. Your answer does not help me. I can't enable it at all. I even provided a photo for reference.

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22 days ago

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XfinityDena

Official Employee

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It does not show what kind of modem you are using currently. I provided the steps for the Xfinity Gateway for you to have if that is the modem you are currently using. If you are not using an Xfinity Gateway modem you would not have access to the admin tool in the app as that is only for the Xfinity Gateway. You would need to reach out to the manufacture of the modem you are using. @dbdii407 can you confirm the modem you are using?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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22 days ago

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dbdii407

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It's your guy's modem. The XB8-T

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22 days ago

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XfinityBillie

Official Employee

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4.3K Messages

@dbdii407 I appreciate you confirming the modem you are using. I understand that you aren't seeing the opion to toggle the admin tool on and are unable to view any connected devices. Can you please try to uninstall the app, reboot your phone and then install the app again to see if you are able to view the connected devices and if the admin tool will show up in the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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22 days ago

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